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Royal Mail to enhance online delivery services

Royal Mail has announced plans to enhance its online shopping delivery experience.

The new enhancements will include email and SMS notifications that will allow retailers to specify the address of a neighbour that may have collected items on a customers behalf.

The changes will also lead to an electronic version of the “something for you” card, which will enable customers to collect items from customer service points using their mobile devices. 

The changes come after research conducted by Royal Mail found that almost two-thirds of customers said it was important to receive updates on the progress of items throughout the delivery journey. 

 

 

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