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Shop Direct appoints new operations director

Shop Direct has appointed former executive director of Pets At Home Phil Hackney as operations director.

Hackney will take responsibility for logistics, fulfilment and customer service when he joins the etailer next year. He will report to chief executive Alex Baldock.

During his eight years at Pets At Home, Hackney was executive director in charge of logistics and business systems.

He said: “Shop Direct is on a tremendous growth trajectory and I am very excited about the prospect of using my skills and experience to help deliver on the promise to make good things easily accessible to more people.”

Baldock added: “He is a logistics guru with tonnes of e-comm experience, and I am really looking forward to acting on Phil’s ideas to take our operations to the next level.”

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