A young woman was seriously injured after falling from the fourth-floor escalator in Debenhams’ Oxford Street store.
The incident, which happened on Tuesday afternoon (September 28), is not being treated as suspicious by police.
Shop staff cordoned off the basement area while emergency services were called to the scene, the Daily Mail reported.
A spokesman from the Metropolitan Police said: “The woman was taken to a central London hospital. She is currently still in hospital with serious injuries, although they are not life-threatening.”
The woman’s fall comes after a man died falling from a third-floor escalator at the store last November.
A Debenhams spokesman told the newspaper: “Yesterday, an incident involving a customer took place in our Oxford Street store. Paramedics were called to attend scene immediately. The customer has been transferred to hospital for treatment, accompanied by a store manager. Debenhams is working with the relevant authorities to conduct a full investigation into matter.”