Marks & Spencer has made a series of changes to its management structure and board responsibilities to enable “speedier decision making” and bring the business closer to its customers.
Patrick Bousquet-Chavanne, formerly executive director for marketing and international, is now executive director of customer, marketing and M&S.com. The international business now reports directly to M&S chief executive Steve Rowe.
Chief finance officer Helen Weir has taken on responsibility for strategy implementation.
Larua Wade-Gery, executive director of multi-channel, will return from maternity leave in September. An update on her responsibilities will be announced when she returns.
M&S is also establishing a new operating committee, which will be accountable for the day-to-day running of the business, as well as for the development and execution of strategy. Its initial focus will be on “fixing” the retailer’s fashion and homeware categories.
On the committee, the executive directors will be joined by: director of food Andy Adcock; director of womenswear, lingerie and beauty Jo Jenkins; director of retail Sacha Berendji; director of international Paul Friston; director of communications and investor relations Dominic Fry; director of human resources Simmone Haywood; and group secretary and head of corporate governance Amanda Mellor.
The move comes as part of Rowe’s new strategy for the retailer, the full details of which will be unveiled on May 25.
Rowe said: “On my first day as CEO, I committed to putting M&S customers at the heart of everything we do. These changes reflect this; a simpler management structure with a smaller, more focused team running M&S will lead to more efficient decision making and move us closer to our customers.
“The new operating committee will be working together to improve M&S, starting with fixing our clothing and home offer for our customers, our employees and our shareholders.”
- It later emerged that five directors are leaving the business as a result of the reshuffle. Read the full story here.