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60 seconds with: Jigsaw chief operating officer Richard Gilmore

Jigsaw chief operating officer Richard Gilmore talks to Drapers about driving the customer experience from the supply chain through to retail and delivery.

Speaking at Drapers Operations Forum 2016 in London in June, he said retailers face a challenge keeping up with the pace of change in technology, as customers often possess superior technology to that found in stores in the form of their smartphones. He added that fulfillment from stores will become a key trend.

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