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60 seconds with: Oasis and Warehouse chief operating officer Hash Ladha

Oasis and Warehouse chief operating officer Hash Ladha talks to Drapers about optimising the customer journey to offer the best service possible. 

Speaking at Drapers Operations Forum 2016 in London in June, Ladha said customer expectations are increasing across all channels, and that the challenge retailers now face is streamlining the service they offer while still offering the choice the customer wants. 

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