Inditex chairman and CEO Pablo Isla has announced that all Inditex brands, including Zara, will sell online to every country in the world by 2020.
Speaking at the re-opening of Zara’s store in Corso Vittorio Emanuele, Milan, Isla said that the main business goal was to “continue to improve and enhance the customer experience”.
He said, “We want to make our fashion collections available to all our customers, wherever they are in the world – even in those markets that do not currently have our bricks-and-mortar stores.”
Isla highlighted the business’s on-going “reinvention, optimisation and enhancement”, plans which include all Inditex brands adopting the integrated stock management system by 2020 in all market where the group has physical stores.
Isla also reiterated Inditex’s sustainability ambition to have all of its stores operating under its eco-efficiency plan by 2020. This includes increased energy and water savings, as well as sustainable initiatives across all parts of the business from production and logistics to product.