Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Becky Olie

Head of online selling, House of Fraser, aged 29

Passionate and enthusiastic about everything she does, Becky Olie takes her role of driving the online customer experience very seriously - she is studying for an MSc in internet retailing at the same time as holding down her job.

Her role covers the tone of voice, messaging, photography and design of the House of Fraser website as well as the optimisation of the customer journey and the strategic development of the website. She says: “I need to ensure we are supporting the requirements of the main business alongside the curation of the online experience and engagement we have with our customers.”

Olie joined House of Fraser two years ago as customer experience manager and was promoted to her current role a year later. Before this, she worked at Marks & Spencer as website content manager and before that was website manager at Dorothy Perkins.

And the future? Olie says she is studying for the MSc “to help shape ecommerce professionals to be the chief executives of tomorrow”. She is paying for the course herself, with House of Fraser offering support by giving Olie additional holiday to attend the lectures.

Robin Terrell, executive director multichannel and international at House of Fraser, says: “Becky is constantly looking for ways to drive the customer experience forward and she has been instrumental in the huge growth House of Fraser is experiencing online. She is also achieving exceptional results in her MSc, providing further evidence of her potential to be a business leader of the future.”

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.