Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Executive predictions: Colin Temple

Chief executive, Schuh

Colin Temple

Colin Temple

“In 2013 unique will be the way to go. [That] could be product but it’s more likely to be service, as consumers will be demanding exceptional shopping experiences. The retailers who will thrive will be those that offer great customer service consistently across every sales channel: desktop, mobile, tablet, and yes, even shops. Child allowance cuts, poor savings rates, higher electricity and gas bills will reduce disposable income. So retailers are going to have to make shopping trips very special.”

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.