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Jason Pullen

Managing director of Gloucester Quays outlet shopping centre

“Landlords will be under pressure to increase rents, but will be working hard to create the best possible trading environment – including steady rents – for tenants. 2012 will be a test of good management from both a retailer and landlord perspective. Outlet malls are changing and to survive, centres must deliver the highest combination of shops, bars, restaurants and leisure to become a destination in their own right.”

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