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Meg Lustman

Managing director of womenswear chain Warehouse

“The customer is going to continue to feel very uncertain and cautious as we go into 2012, so it’s really important, now more than ever, that everything we do in terms of enticing the customer has to be absolutely top notch. You can’t afford not to [do that] in this environment. I also think demand online will keep on growing as the customer continues to appreciate the convenience of online shopping from anywhere.”

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