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Phil Wrigley

Outgoing chairman, New Look, managing director, Madison Capital

“I think we will see the continued success of value and online [retailers]. The trend will continue and consolidation will continue as people come under pressure on their profits. People will also continue to go global and extend their reach.

The customer’s desire for differentiation and to be in control will continue and online has accelerated that proposition. Online opens up most of those choices without having to move from the desk and chair. Customers will be looking for retailers whose products and services are absolutely for them.

I hope that increases to national insurance and VAT don’t trip up consumer confidence and companies. National insurance is putting a tax on jobs and on people and that, and putting up VAT, cuts back on disposable income, which is entirely unhelpful.”

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