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09 Marc Bolland ***New***

Chief executive, Marks & Spencer

Knowing he had some large shoes to fill after the departure of Sir Stuart Rose, Marc Bolland wasted no time in shaking up M&S’s clothing strategy. He scrapped the Marks & Spencer label in favour of M&S Woman and M&S Man, and appointed brand managers to oversee the development of each sub-brand in a bid to turn “labels” into “real brands”. A handful of stores have been given his new better-segmentation treatment, though not all suppliers were forthcoming when asked to contribute to the retailer’s £600m store revamp programme.

A “challenging” climate led first-half profits to drop from £348.6m to £320.5m, while like-for-like UK merchandise sales fell 1.3%.

Don’t mention… The X Factor Christmas ad.

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