Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Praise from the fashion press will not turn around M&S’s fortunes

It’s “style over substance” was the damning description given to me of Marks & Spencer’s website a few weeks ago from a one-time devotee of the brand who is now a frustrated ex-customer.