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Can bots help retailers raise their customer service game online?


Once again, retailers are rolling out tech that isn't ready and needs far more testing. Clearly the motivation is to save money on headcount (which is what seems to drive investment decisions). The vail is the positioning that's an investment in 'customer service'. Reality is customers are treated like guinea pigs. Let's hope they don't realise it... Customers are savvy.

Posted date

17 August 2016

Posted time

8:45 am