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Comment: Whatever happened to service, let alone with a smile?

Comment

If physical stores have any chance of competing, then good service should be mandatory, but is sadly becoming increasingly rare and it is left to Independents to fly the customer service flag. The reason? Retail is not an attractive proposition for school leavers. It is (generally) a minimum wage job, often working unsociable hours with questionable levels of advancement. I get that. Therefore it is seen as at best as a short term, 'Stop-Gap', so there is little desire to become invested as they will quickly move on. You need staff that have a passion for clothing, working and helping the general public but younger people with that ethos are becoming increasing harder to find. Experienced staff members are worth their weight in gold, but are they affordable? In short, there is a lack of youth coming through all aspects of the Industry and that is a concern that needs to be addressed in the years ahead.

Posted date

24 October 2018

Posted time

3:24 pm

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