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Christmas online returns to jump 80%


Agreed , this is just encouraging customers that get a thrill from receiving a parcel in the post , trying it on and flinging it back to the retailer. It creates lots of paid work for the delivery companies but headaches for the retailer, having to pay for delivery & Re packaging & associated admin, not to mention that the item may no longer be in season when they receive it back , given that many stores extend their returns policy into late Jan. A more strict returns policy may yield just as much profit and far less hassle !

Posted date

2 January 2019

Posted time

3:49 pm