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Arcadia eyes click-and-collect after EPoS upgrade

Arcadia Group, the fashion business owned by Sir Philip Green, is to roll out new software that will allow it to consider click-and-collect services.

The group, which comprises chains including Topshop, Wallis, Burton, Miss Selfridge and Bhs, is implementing a new EPoS system in more than 2,500 stores as part of its plans to drive its multichannel offer.

Arcadia is working to link the new EPoS system to its ecommerce platform, which would allow it to consider multichannel services such as click-and-collect.
The system will be rolled out to stores including its Topshop branches in New York and Chicago.

A pilot of the system, from software supplier PCMS, will start in June and the aim is to have 50 stores using it by the beginning of 2012. The roll-out to the rest of the
stores will continue throughout next year.

Arcadia head of business systems David Hale said the strategy would speed up store transactions as well as help the company meet PCI compliance standards, a set of security standards retailers must meet when processing credit card transactions. Hale said: “We’ll be looking at every combination of store and Multichannel push: Topshop.com web retailing.”

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