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John Lewis signs CollectPlus deal to aid returns

John Lewis is to make returning products substantially easier after signing a partnership with courier CollectPlus.

The department store chain will now give customers the choice to return clothing, footwear and accessories purchased online for free via a network of more than 5,000 local convenience stores, newsagents and petrol stations.

Additionally, from early autumn 13 the retailer will trial a click-and-collect service via CollectPlus across Scotland, Northern Ireland and parts of South-West England. The service will cost £3 and orders will take on average three days to fulfil.

This comes after a successful roll out of John Lewis’ click-and-collect service to 234 collection points within its department stores, ‘at homes’ shops, and Waitrose branches.

Karen Dracou, head of omnichannel development at John Lewis, said: “Orders using click-and-collect have nearly doubled over the past year, and accounted for an impressive 35% of online sales over the Christmas period, so we know that customers are looking for ever-more convenient ways of shopping with us. By partnering with CollectPlus, we can extend our existing reach of John Lewis and Waitrose collection points to a wider geographical base, providing an even more convenient way for our customers to shop.”

Earlier this year the retailer announced that it had appointed its first online director. Mark Lewis, who joins the department store group’s board, will start the role on March 4.

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