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Shoppers hit by technical glitches on Cyber Monday

Thousands of shoppers were unable to pay for purchases on one of the busiest shopping days of the year after technical glitches hit Natwest, RBS and Ulster Bank services last night.

On what is now referred to as “Cyber Monday”, customers of the three banks were unable to shop online and at shops, and were unable to withdraw money from machines.

RBS, owner of Natwest, said in a statement: “The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally.”

Online sales were expected to reach up to £605m yesterday as consumers prepared for the festive retail rush.

According to research from technology solutions company Hitachi Consulting UK, etail sales were expected to top £605m, an increase of 16% against last year, as six million shoppers take part in the spending spree on Cyber Monday.

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