Chosen by Maggie Stott, senior pattern cutter for Warehouse
A comfy sofa greets you on entering Shoes at Last, into which you sink whether buying shoes or not.
The owner Sarah Taylor becomes your friend and many times we’ve sat down to drink coffee from the brasserie almost next door while reviewing the newest arrivals.
Thorough product knowledge and excellent customer service are a given for any successful business, but Sarah offers more than that, including sourcing for specific customer needs and opening hours that accommodate the professional working day.
In the spring she started stocking clothing. So from muck boots and heels to accessories and knitwear, you can find something a little different from the high street, including a made-to-measure tailoring service.
A monthly farmers’ market organised by Sarah and the local traders’ association takes place on the pavement outside the shop and the street becomes a social gathering. To me this is independent retailing at its best.
Shoes at Last, Surbiton, Surrey
Address 81 Maple Road, Surbiton, Surrey, KT6 4AW
Telephone 020 8390 5673
Owner Sarah Taylor
Brands include Gia, Audley, J Shoes, Attilio Giusti Leombruni, Ilse Jacobsen, Italca