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River Island misses staff payments due to technical hitch

River Island staff are heavily criticising the company across social media after it failed to pay salaries due on Friday, January 2. Payment is now expected on Monday, January 5.

Some staff said it is the second month in a row the wage payment has been delayed.

Typical of the comments from furious staff is this one, which was posted under a Happy New Year message on River Island’s Facebook page: “Happy New Year???!!! Are you serious??! This post is a slap in the face for all your UNPAID STAFF! A “happy” new year would be finding the wages they have earned sat in their bank account instead of being fobbed off! PAY YOUR STAFF!!!!”

One on Twitter said: “Hi, @riverisland any chance of an email/call to employees explaining what’s happening about pay? Very confused and a car payment due today.” Another said: “River Island are gonna lose all their staff, this is the second time in a row they’ve messed our pay up.”  

According to a report in Darlington-based The Northern Echo, a notice from the company’s payroll controller, Nigel Barrett, posted in the staff room of one of its stores in the North East said: “As you may be aware there has been a delay with processing salaries this month.

“This has occurred due to an unexpected delay in processing the BACS file. As yesterday (January 1) was a public holiday the file is being processed today and payment will now be in your account on Monday.

“Please accept our sincere apologies for any inconvenience this has caused. For employees who may have incurred bank charges as a result of the delay in this payment, we will of course refund those charges on receipt of appropriate proof of them.

“Once again, please do accept our apologies and be assured that we are dealing with this matter as a priority.”

The Darlington paper’s report said store managers were using cash from the till to help staff who were short of money.

A River Island statement to Drapers said : “All River Island employees will receive their monthly pay on Monday, one working day after it was due. This is due to a delay in processing, which we took steps to rectify as soon as we became aware. We have apologised to our employees for the delay and will cover all charges incurred due to the error.”

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