Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Very

Retailers that command and control staff will fail, says Shop Direct boss

Traditional retailers who seek to “command and control” their staff are unlikely to prosper in the new world order, according to Shop Direct boss Alex Baldock.