Category list : Returns
Stories with this category.
Retailers rethink returns policies Subscription
More than a quarter of retailers (26%) have seen an increase in the volume of goods being returned in the last two years, new research has found.
Christmas online returns to jump 80%Subscription
Online returns are set to increase by 80% on Wednesday 2 January, compared with the average number of returns per day in December.
Fashion hit by £1.6bn peak returns impactSubscription
Fashion retailers in the UK are set to be hit by a £1.6bn impact on margins over the peak trading period, as customer returns spike in the wake of Black Friday.
M&S introduces clothing returns to food storesSubscription
An expanded partnership with Doddle means online returns from Marks & Spencer can now also be processed at its 280 Simply Food locations.
A quarter of online fashion retailers in the UK and US are poised to let online customers buy now and pay later by 2019, a new report has found.
Hit or miss: the best (and worst) online returnsSubscription
Drapers’ annual test reveals which retailers offer the quickest and most convenient services.
Retailers are expected to face up to £2.5bn worth of returns in the wake of the Christmas period, as customers send back unwanted online orders.
Scooter courier service launched for returns Subscription
Shoppers in central London will be able to have their returns collected by scooter-riding couriers as part of a new partnership between CollectPlus and on-demand delivery service Gett Delivery.
Customer dissatisfaction with home delivery and click-and-collect services has reached its highest point over the past three years, according to the latest figures from YouGov.
Hit or Miss: online returns spring 17Subscription
Find out which retailers triumphed and which fell flat when Drapers put retailers’ online returns services to the test.