Category list : Returns
Stories with this category.
Customer dissatisfaction with home delivery and click-and-collect services has reached its highest point over the past three years, according to the latest figures from YouGov.
Years ago, I was a van driver’s mate in London. The van driver worked almost exclusively for the antiques trade so our working day was spent picking up objets d’art from auction houses and taking them to antique shops, or vice versa.
A common question from retailers is whether forecasting should be based on sales with or without returns. The answer? Instead of trying to forecast sales including returns, forecast them separately.
Dean Dunham is chief executive and ombudsman at The Retail Ombudsman.
Scooter courier service launched for returns Subscription
Shoppers in central London will be able to have their returns collected by scooter-riding couriers as part of a new partnership between CollectPlus and on-demand delivery service Gett Delivery.
Returns: Wishing retailers some happy returnsSubscription
The second in our series on business best practice looks at how to minimise the amount of product sent back and why a clear returns policy is a must for retailers.
Returns to soar after Black Friday Subscription
Retailers are facing a 40% surge in returns this week following a flurry of sales on Black Friday, new research has found.
Returns to jump on ‘takeback Thursday’Subscription
Returns of online purchases are expected to increase by 72% today, as shoppers take back unwanted and ill-fitting Christmas presents.
Black Friday on Oxford Street in London Black Friday on Oxford Street in London
Retailers rethink returns policies Subscription
More than a quarter of retailers (26%) have seen an increase in the volume of goods being returned in the last two years, new research has found.