Category list : Returns
Stories with this category.
Hit or Miss: online returns spring 17Subscription
Find out which retailers triumphed and which fell flat when Drapers put retailers’ online returns services to the test.
Returns to soar after Black Friday Subscription
Retailers are facing a 40% surge in returns this week following a flurry of sales on Black Friday, new research has found.
Fashion retailers are working under severe time constraints to reprocess Black Friday and Christmas returns, but getting it right can protect margins and keep customers happy.
A common question from retailers is whether forecasting should be based on sales with or without returns. The answer? Instead of trying to forecast sales including returns, forecast them separately.
Black Friday on Oxford Street in London Black Friday on Oxford Street in London
Clothing and footwear returns are rising up the retail agenda, as multichannel shopping continues to grow, not just in the UK, but across borders.
Dean Dunham is chief executive and ombudsman at The Retail Ombudsman.
Drapers Roundtable: Managing returnsSubscription
With a seamless returns process increasingly crucial, Drapers invited operations and ecommerce specialists to share their strategies.
Years ago, I was a van driver’s mate in London. The van driver worked almost exclusively for the antiques trade so our working day was spent picking up objets d’art from auction houses and taking them to antique shops, or vice versa.
With multichannel retail booming and a growing focus on serving markets overseas, returns represents a major challenge for fashion retailers and brands.