Category list : Returns
Stories with this category.
Returns to jump on ‘takeback Thursday’Subscription
Returns of online purchases are expected to increase by 72% today, as shoppers take back unwanted and ill-fitting Christmas presents.
Retailers rethink returns policies Subscription
More than a quarter of retailers (26%) have seen an increase in the volume of goods being returned in the last two years, new research has found.
Christmas online returns to jump 80%Subscription
Online returns are set to increase by 80% on Wednesday 2 January, compared with the average number of returns per day in December.
Fashion hit by £1.6bn peak returns impactSubscription
Fashion retailers in the UK are set to be hit by a £1.6bn impact on margins over the peak trading period, as customer returns spike in the wake of Black Friday.
M&S introduces clothing returns to food storesSubscription
An expanded partnership with Doddle means online returns from Marks & Spencer can now also be processed at its 280 Simply Food locations.
A quarter of online fashion retailers in the UK and US are poised to let online customers buy now and pay later by 2019, a new report has found.
Hit or miss: the best (and worst) online returnsSubscription
Drapers’ annual test reveals which retailers offer the quickest and most convenient services.
Retailers are expected to face up to £2.5bn worth of returns in the wake of the Christmas period, as customers send back unwanted online orders.
Scooter courier service launched for returns Subscription
Shoppers in central London will be able to have their returns collected by scooter-riding couriers as part of a new partnership between CollectPlus and on-demand delivery service Gett Delivery.
Customer dissatisfaction with home delivery and click-and-collect services has reached its highest point over the past three years, according to the latest figures from YouGov.
Hit or Miss: online returns spring 17Subscription
Find out which retailers triumphed and which fell flat when Drapers put retailers’ online returns services to the test.
Returns to soar after Black Friday Subscription
Retailers are facing a 40% surge in returns this week following a flurry of sales on Black Friday, new research has found.
Fashion retailers are working under severe time constraints to reprocess Black Friday and Christmas returns, but getting it right can protect margins and keep customers happy.
A common question from retailers is whether forecasting should be based on sales with or without returns. The answer? Instead of trying to forecast sales including returns, forecast them separately.
Black Friday on Oxford Street in London Black Friday on Oxford Street in London
Clothing and footwear returns are rising up the retail agenda, as multichannel shopping continues to grow, not just in the UK, but across borders.
Dean Dunham is chief executive and ombudsman at The Retail Ombudsman.
Drapers Roundtable: Managing returnsSubscription
With a seamless returns process increasingly crucial, Drapers invited operations and ecommerce specialists to share their strategies.
Years ago, I was a van driver’s mate in London. The van driver worked almost exclusively for the antiques trade so our working day was spent picking up objets d’art from auction houses and taking them to antique shops, or vice versa.
With multichannel retail booming and a growing focus on serving markets overseas, returns represents a major challenge for fashion retailers and brands.
Returns: Wishing retailers some happy returnsSubscription
The second in our series on business best practice looks at how to minimise the amount of product sent back and why a clear returns policy is a must for retailers.